OTR: First Response Team

Bike Assist Pack is Exclusively available at Hero Cycles Stores

OTR: One Touch Response 24 X 7 Safety & Assistance Service

  • India's 1st On Demand Safety & Assistance
  • One Point Contact for any emergency
  • 24X7 On Call Assistance
  • Coordination with Emergency Service Providers
  • Dedicated Mobile App

Pedal Bike Insurance Pedal Bike Insurance

This is for the 1st time in India that a Pedal Bike Company is offering Insurance. With Bike Assist, you get 12 months Pedal Bike Insurance Loss/Damage & Third Party Cover as per invoice value of the bike.

Personal-Accident-Insurance Personal Accident Insurance

With Bike Assist, you get personal accident cover for the primary customer. The policy is valid for 12 months from the date of activation.

HOW TO BUY BIKE ASSIST

mobile app

Buy BIKE

ASSIST Pack

on call in seconds

Fill Up Customer

Activation Form

on ground

Give Missed Call

on 0124-4606929

coordination

Get SMS with

Activation Details

24 X 7 SAFETY & Assistance service

On Road Assistance

On Road Assistance

  • Road Accident
  • Car Breakdown
  • Tyre Puncture
  • Key Retrieval
  • Emergency Fuel
Medical Emergencies

Medical Emergencies

  • Ambulance Arrangements
  • Injuries
  • Sudden Sickness
  • Emergency Medicines at Odd Hours
Personal Safety

Personal Safety

  • Stalking/Being Followed
  • Imminent Physical Threats
  • Road Rage
  • Feeling Unsafe

Safety at Home

Safety at Home

  • Minor Fire
  • Gas Leakage
  • Intrusion
  • Loss of Keys

Pedal Bike Insurance

A. Policy Coverage:
  • Loss or Damage
    • By Accidental external means
    • By fire external explosion or lightning or burglary, housebreaking, larceny or theft, accidental external means or by malicious act.
    • Liability to Third party (Max Rs.10,000)
    • Death of or bodily Injury to any person
    • Damage to property
B. Exclusions:
  • Loss or Damage
    • Consequential loss depreciation wear and tear mechanical breakdowns failure or breakages nor for damage caused by overloading or strain nor for loss or damage to accessories by burglary, housebreaking, theft or larceny unless pedal cycle is stolen at the same time.
    • Loss of or damage to Tyres, unless the pedal cycle is stolen or damaged at the same time when the liability of the Company shall be limited to 50% of the cost of replacement.
    • First Rupees Twenty Five of any amount payable in respect of a claim for loss or damage by external means or by malicious act, shall be payable by the customer.
  • Legal liability to Third party
    • Death injury or damage caused or arising beyond the limits of any carriageway or thorough fare in connection with:
      • The bringing of the load to the pedal cycle for loading thereon
      • The taking away of the load from pedal cycle after unloading there from by any person other than the rider of the pedal cycle
    • Death of or bodily injury to any member of the Insured's or the rider's household or to any person in the employment of the Insured or the rider arising out of and in the course of such employment.
    • Death of or bodily injury to any person riding or mounting on or dismounting from the Pedal Cycle
    • Damage to property belonging to the Insured or the rider or held in trust by or in the custody or control of the Insured or the rider or a member of the Insured or rider's household on being conveyed by the pedal cycle
    • Any liability assumed by the insured or the rider by agreement unless such liability would have attached to the Insured or the rider even in the absence of such agreement
C. Execution:
  • Bundled with One Touch Response Subscription
  • Auto activation based on completed online registration by customer
  • Policy to be punched automatically and emailed to the customer
  • Insurance provided through Third Party Insurance Aggregator

Personal Accident Insurance

A. Policy Coverage:
  • Accidental Death: 100% of cover amount
  • Permanent & Total disability: 100% or 50% of cover amount as per below table.
S.No. Insured Events Payout as % of the Cover
1 Total and irrecoverable loss of sight of both the eyes or the actual loss by physical separation of two entire hands or feet, or one entire hand and one entire foot, or the total and irrecoverable loss of sight of one eye and loss by physical separation of one entire hand or one entire foot. 100%
2 Total and irrecoverable loss
(a) use of two hands or two feet
(b) one hand and one foot
(c)sight of one eye and use of one hand or one foot
100%
3 Total and irrecoverable loss of sight of one eye or the actual loss by physical separation of one entire hand or one entire foot 50%
4 Total and irrecoverable loss of use of one entire hand or one entire foot without physical separation 50%
5 Paraplegia or Quadriplegia or Hemiplegia 100%
B. Other Terms & Exclusions:
  • The Personal Accidental Insurance Cover is only for the primary customer of Hero Cycles, as activated & registered on One Touch Response website/app
  • Policy cover will be valid for a period of one year from date of issue of policy
  • Policy doesn’t cover members with below conditions:
    • Any existing disability/deformity (Physical or mental impairment/infirmity or any condition hampering vision/hearing or mobility).
    • Diagnosed or under treatment for any terminal illness or any illness/disease restricting my activities eg; Epilepsy/Seizure disorder.
    • Customers involved with any hazardous activity, significant manual labor, operating heavy machinery, handling hazardous material, working at heights / underground / construction sites, oil rigging, high voltage, high temperature, working in aircrafts or sea-going vessels or adventure sports or armed forces
C. Execution:
  • Bundled with One Touch Response Subscription
  • Auto activation based on completed online registration by customer
  • Policy to be punched automatically and emailed to the customer
  • Insurance provided through Third Party Insurance Aggregator

BIKE ASSIST - TERMS & CONDITIONS

  1. This offer can be availed only from an authorised dealer of Hero Cycles.
  2. The offer is available only on select models of Hero Cycles and the products from Hero Cycles can be bought even without availing the offer.
  3. The Safety & Assistance Service is provided by One Touch Response.
  4. The Insurance Covers are provided by respective insurance companies.
  5. The customers need to fill up an activation form and hand it over to the dealer.
  6. To avail of the Offer, customers will have to activate their Service using the website/mobile app of One Touch Response.
  7. Hero Cycles, or any authorized dealer of Hero Cycles, will not be responsible for resolution of any queries regarding the services of One Touch Response or for the insurance cover.
  8. For any queries or complaints, please contact One Touch Response at +91-124-4606921.
  9. The Services of One Touch Response are available only as per the Serviceable Locations, defined on the website of One Touch Response.
  10. Standard Terms of User Agreement apply to all customers who have activated their One Touch Response service, as is given on its website https://www.onetouchresponse.com.
  11. The policies will be sent directly to his/her registered email id within 7 business days(from the date of activation).
  12. Insurance is a subject matter of solicitation.

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